Prices and availability to purchase products is only available top registered and approved Trade accounts and Businesses.

Yes, you can log in with your trade account or you can visit our sister site which offers trade products here.

Returns Process

If you wish to return an item, please fill in the returns request form by clicking here. A member of our team will review your request and issue a Returns Reference Number (RMA) if eligible as soon as possible.

PLEASE DO NOT RETURN ITEMS WITHOUT A RETURNS BOOKING NUMBER (RMA)

Before returning any item, you must obtain a Returns Reference Number (RMA). Returns sent without prior authorisation may experience significant delays in processing, for which we cannot be held responsible.

To be eligible for a refund, all items must be returned in the same condition in which they were received. This includes all original contents and packaging. Any missing or damaged components, marks, or signs of use may affect the refund amount.

Items can be returned either by post or dropped off in-store. Please note that all returns are subject to inspection before any refund is issued.

Important Guidelines for Returns:

• Do not write on or mark the original packaging.
• Use clear tape only when resealing boxes.
• Include a clear note with your RMA (Returns Booking Number) inside the package to help speed up processing.
• Items must be unused, not installed, and in their original condition. Repacking or restocking fees may apply if items are not returned in a saleable condition.

Shipping Your Return:

• You may use a courier of your choice to return your item.
• We strongly recommend using a tracked and insured delivery service.
• For your protection, please take clear photos of the parcel just before handing it to the courier, this can help in the event of any transit damage.

Refund Timelines:

• Refunds may take up to 14 business days from the date your return is received to appear in your account.
• PayPal and most UK high street banks process refunds within this timeframe.
• Some card issuers, including but not limited to Revolut, Monzo, crypto wallets, and online virtual cards, may take longer than 14 business days for the refund to be reflected in your account.

Based on items and location charges may vary. Once you have added all your items to your basket and click on view basket, scroll down to add info next to shipping and enter your postcode; a postage charge will automatically be generated based on your location and the items in the basket.

• Location: Northern Ireland, Scottish Islands, Scottish Highlands. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
• Location: Channel Isles. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
• Location: Republic of Ireland. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95

We don't offer a click and collect service but you can visit our counter and purchase in store. Find us at Unit 2, Woodway Court, Croft Business Park, Thursby Rd, Bromborough, Wirral CH62 3PR.

Can’t find what you’re looking for or have a question about a product? Give us a call on 0151 334 0222, or click here to fill out our enquiry form and we’ll get back to you as soon as possible.

The data plate is a small label or sticker located on your appliance—such as a cooker, fridge, hob or heater—that contains important product information, including the model number, serial number, and technical specifciations.

This information helps us identify the exact appliance you have so we can:

• Supply the correct replacement parts
• Recommend a suitabl alternative if needed
• Processs warranty claims efficiently

The location of the data plate varies depending on the appliance. For guidance on where to find yours, please click here.

We can deliver selected items overseas, please check with us by emailing enquires@jacksonsleisure.com or call us on 0151 334 0222

Awaiting Payment

Your order has been placed, and our accounts team is verifying the payment as a security measure. This process usually takes a couple of hours. If there are any issues, we'll contact you directly.

Awaiting Shipment

Your order has been received and is in the queue to be picked and packed by our warehouse team. It hasn't been dispatched yet, but it's on the way!

Manual Verification

There's an issue with your payment—this could be due to incorrect card details or a mismatch in billing information. If your order is flagged for manual verification, please have the following ready when we get in touch:

• The billing address linked to your card
• The name of the bank your card is registered with
• The full name on your card
• The last four digits of your card number

Awaiting Fulfillment

Your payment has gone through, and your order is in our system, but it hasn't been processed by the warehouse just yet. This step is usually quick, and no action is needed from you.

Pending

One or more items in your order are currently out of stock. You'll receive an email from our team with your options:

• Cancel the out-of-stock item(s) for a refund
• Wait for the new stock to arrive (we'll ship it out as soon as it lands with us

You can follow the link on your shipping confirmation email to see where your order is. Or you can follow the links for all our couriers and enter your tracking number below:

• FedEx Tracking
• Pallet Tracking
• DPD Tracking
• Royal Mail Tracking

Please note: * Royal Mail tracking will only provide updates once the item has been delivered and so won’t be able to provide the exact location of the item during transit.

Alternatively if you are struggling we can fill in the form here and we will get back to you asap.